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Both 1300 and 1800 numbers are 'inbound' numbers allowing a business to receive incoming calls. The call routing and handling options are the same for both types of numbers. However, the costs of calls are divided differently between the number owner and the caller.
1300 number call costs are shared. The caller pays a local rate for any call to the 1300 number, and the owner pays a cost based on a per minute rate.
1800 numbers, also known as toll free numbers, are completely free to the caller. The business owner pays the cost of calls on a per minute rate.
To choose the type of number that’s right for you, think about how you want to present to the market.
Calls to a 1300 Number are defined as local rate calls. The caller will pay a once-off local call cost when calling from a fixed line, generally 25 to 30 cents depending on the carrier.
Many mobile carriers include calls to 1300 numbers in their call plans, however, some may charge a per minute rate.
There are many call handling (routing) options available on a 1300 number – all of which are designed to deliver calls efficiently and to the correct member of your team. Some options include:
- Single phone number destination
- State, regional, mobile tower (MOLI) and postcode routing delivery
- Time Switching, allowing business hours and after hours time rules
- IVR Menu to guide callers via keypress to the correct destinations
- Hosted PBX features like Ring Groups for simultaneous calling or Circular Hunt Groups.