A pair of female small business owners high-fiving

About Ozetel

Trusted business telecommunications providers.

Delivering more since 2004.

We’re a business built on strong connections. And we don’t just mean our technology and platforms, although they’re designed to give you the very best. We mean people. For two decades as one of the country’s most trusted business telecommunications providers, we’ve been committed to customer satisfaction, and it drives everything we do.

We maintain the core infrastructure and provide the secure and easy to use telecommunications services that our customers need to run their businesses with confidence. We’re hands on, offering responsive, personal and on-site support to help our customers maintain their operations without worry or wasting hours on hold. And we look ahead, innovating and improving to ensure our customers can take advantage of new technology and grow.

Our journey so far.

2004

Getting started in NSW

We began our operations in NSW, committed to offering local customers more choice and affordability.

2005

Growing nationally

We incorporated as Ozetel Pty Ltd as businesses around Australia began to learn about what we could offer, and we grew to meet the demand for our services.

2014

An established network

After initially acquiring telecommunications services and network infrastructure through an intermediate supply, we took steps to better serve our customers with a direct supply. We developed a direct relationship for service supply and invested in our own hardware, all with Optus in their Sydney Data Centre.

2018

More services for the market

After operating predominantly as a post-paid platform, we decided to expand our customers’ experience by acquiring and developing a pre-paid arm to the Ozetel platforms. This allowed us to implement real time, online management and fast service connections while providing customers the flexibility to manage their cashflow.

2021

Improving the user experience

We’re always looking to improve and offer our customers more. After 3 years of user experience analysis and development, the new customer manage portal was released to make it easier for customers to manage their account and services.

2022

Investing in growth

The closing of the Optus Data Centre brought us an opportunity to build a new and stronger network for our customers. While all of our tier 1 service supply remains unchanged, we’ve relocated to the state of the art NEXT DC Data Centre to house our network hardware. The move offers enhanced automations with suppliers that will bring efficiency and extra features to our customers.

2023

A new face

After 20 years of dedicated service, we’re confident in the value we offer our customers – both those who have been there from the beginning and our newer relationships. We’ve built a new site to reflect our evolving business and showcase the services we proudly offer.

Our commitment.

We bring security, quality and innovation to business communications, built on 20 years of industry experience and working with some leading business names.

We invest in infrastructure and focus on security. Our services are backed by strong relationships with tier 1 wholesale suppliers and powered by our highly redundant cloud network in Australia’s only tier IV data centre chain. And our host of services from phone numbers and NBN to SIP Trunking and Phone Systems, can enhance your connections to your customers.

And above all, you have our support. I’m directly available to our customers because their satisfaction is my satisfaction.

We may be smaller, but we’re established. And we’re committed to helping your business grow.

Anthony Matejcich

Director

Our purpose & vision

Communication made simple. Business made better.

It’s what we live by and what we offer our customers in everything that we do.

We focus on understanding and providing communications services for small and medium businesses. We offer an alternative to major business telecommunications providers for businesses looking for quality solutions and personalised support. And we pride ourselves on prompt, reliable customer service.

Because at Ozetel, you’re never just a number. Our customers matter to us. We’re here as your trusted partner in communications.

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